Here at 6S Global, we specialise in offering help with security systems, particularly those involving information technology. We use all appropriate tools to empower this advice, and one of the most potent is behavioural analysis. This piece is designed to introduce this process to you, and show how it may be of use to your organisation.
So what is it? The Association for Behavior Analysis International (ABAI) defines it as “a natural science that seeks to understand the behaviour of individuals.” Perhaps not a very helpful definition! In simple terms, behavioural analysis recognises that people do things for reasons, and following patterns, so if we can examine what those reasons are, and what the underlying patterns are, then we can get more positive actions. There is no more powerful way to encourage good results than getting people to want to do the correct action.
No way is better at avoiding bad behaviour than making the person want to avoid doing it. Examples might be – to avoid “tailgating” where somebody tries to come in through a security gate by following an authorised entrant, by imposing a separation distance, or to avoid importation of malware by discouraging the tendency to click on unknown attachments. Both involve a change to previously unthought actions, which could be achieved by behavioural insight.
Breaking down the behaviour
A common approach to behaviour analysis is to break down the actions. Here are some possible stages.
1. Task breakdown - chaining
Breaking down the target action into smaller elements, which then link together into a chain for the totality of the action, allows very precise manipulation to achieve results
2. Positive Reinforcement
Encouragement is given for positive action leading to a more positive outcome
3. Negative Reinforcement
This is more common with children rather than colleagues, but punishment applied for the wrong action can have results
Guidance actively given about the required action is very useful. However, care must be taken that the prompts do not cause a negative reaction. Over time the prompts can be faded as the positive action becomes habituated.
The Good and the Bad
To achieve a comprehensive improvement it is useful to encourage colleagues to do their best, whilst deterring rascals from doing their worst. Of course, the behavioural analysis applies at both ends. We at 6S Global will look at the whole picture to secure your processes. Here in this description, we have mostly looked at the changes that can be made to colleagues’ behaviour. Of course, there is as much if not more to be done in the field of defensive changes made to potential criminals’ behaviour, but we’d prefer not to reveal those here – for obvious reasons!
The good news!
We at 6S Global are always looking for the best way to help with your security. The good news is that we have our own specialist expert in behavioural analysis on our team. She brings expertise in many areas including Risk & Criminal Behavioural Analysis, Intelligence, Investigation, Interrogation, Profiling, High-Risk Security, and Counter-Terrorism. She will be able to bring a powerful insight into the behaviours needed for your security, so get in touch!